This terms of sale are a part of and subject to the general terms and conditions.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to purchase tickets you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
1.1. You agree to provide all the information, as may be required for the Company to process and complete your purchase, including without limitation providing a copy of your Passport and any additional details and documents, to the extent required.
1.2. To enable the Company to supply the ticket you have ordered, your order must be received and properly recorded in the Company’s computer, and must contain all the details required for forwarding the products and for charging you. Various reasons are likely to cause faults and disruptions in the computer recording of your offer. If you receive a notice with regard to incorrect content in the details of the order or notice regarding a fault that has occurred in the system at the time of recording the order, we recommend that you refer to customer service.
1.3. If at the time of placing the order you give erroneous details of identification, we will not be able to guarantee that the product will reach you. In the event that the ordered items are returned to us, as a result of incorrect details that you have given, you will be held liable for payment in respect of forwarding and handling charges. Please be careful to fill in accurate and updated details. The submission of false personal details is strictly prohibited according to law.
1.4. After you have confirmed your order by using the “BUY” option, your order will be transferred to the Company for execution. Commencing from the time of confirmation of the order, as aforesaid, the order cannot be altered and/or cancelled by you, except in accordance with the possibilities mentioned under the chapter headed “Cancellation of an Order”. Your order will be confirmed by a return e-mail message which will reach your address within 3 business days from the date of confirmation of the order. An order which has not been confirmed as aforesaid will not bind the Company.
1.5. After an examination of the details of your credit card has been completed and approval has been received from the credit card company for executing the purchase, and provided the item requested by is available, your offer will be deemed to be executable, and the Company will take steps to supply the item that has been ordered.
2.1. The Company reserves the right to alter prices of items and/or services as displayed on the Site and it may do so at any time even without prior notice. The price you will be charged is the price indicated on the Site on the date of affecting the purchase. Without derogating from the foregoing, It is possible that the price you will be charged will be higher than the price printed on the ticket you purchased.
2.2. We reserves the right to change our price automatically with online security systems, to protect our customers from any potential threat.
2.3. Please note that the total and final price that will be charged by will be in Euro according to the official exchange rate on the day of the purchase (there are no extra charges).
3.1. The payment for the purchase of items on the Site will be effected through a valid credit card or bank transfer which can be cleared by one of the lawfully operating credit card as approved by the Company or/its credit clearance provider. The Company will not honor any other means of payment.
3.2. Full Payment Provider Terms avialable here - Payment Provider TAC.
4.1. All orders will bind and cannot be cancelled without written acceptance of cancellation by the Company.
4.2. Tickets can be canceled up to 45 days prior to an event-match you will receive a full refund excluding any handling fees.
4.3. Any cancellation made after 45 days until 30 days prior to an event-match will be refunded at 50% of the ticket price paid, no refund shall be made on any handling fees .
4.4. No refunds will be made 29 days prior to any event-match.
4.5. All cancellations must be made in writing and must be sent by email to email@example.com or contact a member of our customer service team
5.1. You shall be responsible to provide the Company with the correct delivery address and other details as may be reasonably required by the Company for the accurate and timely delivery of the tickets. You are obliged to inform the Company of the final delivery details or any change in them no later than one week prior to the event. In cases where tickets could not be delivered due to club regulations, tickets will be waiting for collection at the venue box office or at a pick up point location.
5.2. Shipment via courier or other third party shall be at the your sole expense and risk, and the Company shall not be held liable for any delays, damages, loss and/or misplacing of the tickets by the third party delivering the tickets.
5.3. If you should not accept, pick up or have picked up a ticket sent to you, and the tickets are returned to The Company by third party delivering the tickets or any local courier service, you shall be deemed to be waiving your right to delivery. You shall be obliged to pay the full purchase and to compensate The Company for the costs incurred in relation to the return shipment.
5.4. The Company will make reasonable efforts to ensure that the details provided relating to the applicable event tickets are accurate and adhered to. However, in some rare cases, the actual tickets may not be in accordance to the order, and this shall not constitute breach of the Company's obligations.
5.5. It is explicitly agreed that the Company reserves the right to make changes to the ticket delivery details. The Company will not be responsible or liable for any damage caused by such changes and this will not constitute a breach of contract on the Company's side.
5.6. Due to late release of the tickets we dispatch your tickets usually 1-3 days prior the match.
5.7. There are three ways we deliver tickets:
5.7.1. By post (only Locally at the event country) - you will receive a tracking number so you can track and know exactly when you should expect the envelope.
5.7.2. By a private courier - hand delivery to any address or hotel at the event country.
Please make sure you provide us a correct and secured address and make sure that someone is there to sign for the shipment.
5.7.3. Box Office Collection / Ticket Pick Up Point. In some cases where tickets could not be delivered tickets will be available for collection at the venue box office, or a pick up from one of our representatives.
5.8. If no one is available at the address for signing the shipment you will get a "while you were out card" – which means that your shipment will be waiting for you at the local post office (full address will be mentioned at the back of the card)
In case of staying at a hotel you authorize anyone at the hotel (usually the reception or concierge) to sign for your envelope on behalf of you and to keep it for you until you pick it up from them. Please make sure to inform your hotel to expect a delivery for you.
6.1. The Company shall not be held liable if you are denied admission to an event except insofar as the denial is due to willful misconduct of the Company.
6.2. You shall visit an event on your own risk. The Company shall not be held liable for damages that you may suffer while travelling from or to the event or attending such an event.
6.3. You shall be solely responsible for obtaining the correct dates, starting times of events, and pick up details of the tickets.
6.4. You shall not be provided with replacement tickets in the event of lost, stolen or damaged tickets.
6.5. In the event of the Company failing to deliver the contracted order as accepted by it, due to reasons attributable to it, your remedies as set forth herein, are contingent upon the following: (i) the Company will not be liable if it fails to deliver a ticket to specific location, but delivered a compatible ticket to the event. And (ii) if the Company fails to deliver a compatible ticket to the event, due to reasons attributable to it, the Company's only obligation and liability will be limited to a refund up to a maximum of [120%] of the ticket price of each ticket not delivered.
6.6. Except for the Company's obligations towards you as the registered buyer of tickets as set forth herein, the Company shall not have any liability or bear any responsibility to any third party using the purchased tickets.
1.1. The company will not be responsible or liable if the customer is unable to access the event and/or if the event is cancelled or postponed due to reason beyond the company's control such as adverse weather conditions, strikes, civil disturbances or a decision made by competent authorities and/or the organizers etcetera. Event date and time are subject to change - these changes are not connected to but to the official organizer - you are advised to check occasionally the correct date and time and make your personal arrangements for attending the match on the new date and time. No refunds can be made for postponed matches - tickets will be valid to the new date and time.
6.7. In the event the Company will provide you (in rare circumstances) tickets which are worse than the one promised, the Company will reimburse you the difference according to the prices of the tickets as published in the site on purchase day . In case you receive better tickets you will not be charged with the difference.
6.8. In the event that the Company will provide you (in rare circumstances) tickets which are not adjacent, you will be reimbursed with an amount of 3% - 15% of the price of the ticket paid by you, based on the distance between the seats.
6.9. You shall be solely responsible for abiding by the rules, regulations, policies and a code of conduct established by the local authorities and/or event organizers. The Company shall not be held liable for any damages that you may incur if denied entry or expelled from the event by the local authorities or the organizers.
In case where member tickets have been delivered, you shall be responsible to return them in an envelope that will be provided by the company. The tickets will than need to be left at the hotel reception or handed back to a courier that will be collecting the tickets. Failing to return the member tickets may result in a penalty of up to 50 euros.
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